When it comes to sharing the impact of QWQER, don’t just take it from us: listen to our clients!
At QWQER, we know that a rising tide lifts all ships, and we are committed to our clients’ success. We love to see our clients thrive in their businesses, as happened with Elixair Medical. We recently interviewed the folks at Elixair Medical to get a sense of their story, and we wanted to share that story with you.
Elixair Medical enjoys QWQER’s same-day local business delivery in the greater Los Angeles area. Businesses can list their individual delivery needs and find reliable drivers in the area who fit their budget. We know that independently run small businesses thrive when the power is in the hands of the owner. The platform hosts both drivers and merchants, to act as a marketplace service.
For this deep dive, we surveyed merchants to see how QWQER stacks up against common competitors in the space.
Getting to Know Elixair Medical
Elixair Medical offers home healthcare products in the Southern California region. Elixair Medical’s mission is to deepen relationships with customers and provide world-class home healthcare products. Their vision includes a delivery sentiment:
“To become your provider of choice, delivering products and services to you with high ethical standards and a supreme level of care in an innovative, yet cost-effective manner.”
The services Elixair Medical provides are top-tier. Their staff simplifies the ordering process and maintains proper documentation requirements while offering a friendly face to those in need of healthcare support. Technicians also set up and instruct each customer on the proper implementation of the physician’s order and plan of care. The goal is to leave behind a positive sense of reassurance. In order to do this, they need reliable, quality delivery services that guarantee excellence every time.
Business Operations Prior to QWQER’s Delivery Solutions
Prior to working with QWQER, Elixair Medical used a next-day delivery company, the same source from which they received their software. However, they experienced some clumsy shipping issues that made them consider looking elsewhere: “The main reason for switching for most shipments were claims. Once picked up, [the competitor] would go to their hub and our diapers would come loose. They couldn’t identify the missing boxes, and then we would have to put in claims.” Customer service and the length of time that it took to process claims were also issues for Elixair Medical that led them to look elsewhere.
Although the rate that Elixair Medical paid through a competitor service was considered affordable, was also next-day shipping, even if everything went according to plan. To provide their customers with top of the line same-day delivery, they knew that they needed to change services.
The Power of Partnering with QWQER – How We Help
Elixair Medical reached out to the operations department at QWQER to look into our-same-day delivery services. It was apparent from the start that QWQER employees are extremely knowledgeable about the delivery industry and deeply cared about clients’ individual business goals.They found the customer service team responsive and helpful and all issues were fixed in a timely manner. This resulted in a positive experience for customers and a great representation of the brand as a whole!
“We like the point of being able to speak with drivers directly and also getting in contact with [QWQER] and customer service right away,” Elixair Medical said when asked how QWQER changed things for their business. “Now we can fix issues ASAP so our customers don’t suffer.
QWQER provided Elixair Medical with same-day delivery and helpful customer service to their clients from this point forward. QWQER highly values the relationships we build with our clients. We work to provide them with the best customer service possible.
Our competitors can take 2-3 business days to resolve an issue with shipments. That can sour the relationship between our clients and their customers. At QWQER, we know how important lasting business relationships are. We dove directly into the problem and did not stop until the roadblock was resolved.
What Operations at Elixair Medical Look Like Now
After switching to working with QWQER, Elixair Medical reported a significant decrease in usual pain points. This included a whopping 95% reduction in shipping claims.
“We were putting in at least 2-3 claims per month,” explained the spokesperson from Elixair Medical. “Since using QWQER, we have reduced [costs from shipping claims] by $5,000.00.”
With QWQER, Elixair Medical has experienced far fewer issues with shipping. When an issue does arise, they can easily reach customer service to resolve the issue as quickly as possible. This has been a boon for both Elixair Medical and their customers. Elixair Medical’s customers are able to receive notifications about shipments so that they can properly plan for arrival. If buyers need to be home to receive the shipment, they can make sure someone is there to receive it.
Before working with QWQER, Elixair Medical struggled to execute their shipping processes. From damaged goods to ongoing claims, working with competitors had proven to be a nightmare. Not to mention poor customer service for buyers, resulting in a loss of customer base. Since beginning to work with QWQER, Elixair has experienced a drastic change for the better in their business.
Small business owners already have enough demands of their business to worry about. Hiring reliable delivery drivers to ensure the product makes it from the warehouse to customers should be the least of their troubles. QWQER aims to make the delivery process seamless for the merchant, driver, and end-point customer. We believe delivery services should be intuitive and easy to use, so our platform solves just that.
If you are a small business in the Los Angeles area looking to up your shipping game, QWQER can help. We’re proud to offer solutions for businesses looking to streamline their delivery process. We even grant our customers the option to hand-pick their driving staff. Sign up today to get started!
This holiday season is one of the biggest shopping seasons of the year. From the day after Thanksgiving through New Years, the season is filled with celebrations and meeting up with family and friends. And now people are now interested in reestablishing in-person get-togethers — which means finding gifts for friends, family, and business associates. It also means an increased desire for same-day delivery.
The Benefits of Same-Day Delivery
As a small business, taking advantage of same-day delivery is a way that you can keep customers and clients and gain new ones. It’s a sure method of enhancing the value of your products and services. Here are five tips on how same-day delivery can help your business this holiday season.
Building Customer Loyalty
Customer loyalty is a keystone for small businesses. Around the holiday season, small businesses want to build on the loyalty you’ve established over the year. Offering same-day delivery ensures the timely delivery of your products, especially if they are under the holiday season time crunch.
A same day delivery helps your customers and clients get what they need when they need it. When their needs are met so conveniently, they will feel more confident in using your business in the future. That’s what building customer loyalty looks like. Clients and customers are looking to shop local. As a small business, you want to provide every business advantage. The big companies have started to offer same-day delivery. Your business can now offer that same service.
During the holiday seasons, business customers can get busy and forget to order supplies in time. Offering this more immediate delivery helps keep them up and running. At the end of the delivery chain, offering same-day delivery for your products can keep those customers happy and loyal. Regardless of who your customers are — individuals or businesses, QWQER can provide same-day delivery. It might be just the value you need to keep your customers happy and loyal.
Sharpening a Competitive Edge
If you’re looking for a way to grow your business, the holidays can be an excellent time to expand your customer base. Consider improving your customer value by offering same-day delivery. This can be your competitive edge, particularly during a busy holiday season.
Trying to offer that service in-house may take away from your primary business. Consider using a premier, budget-friendly same-day service. Same-day delivery gives you a competitive edge and an easy way to grow your customer base. Use QWQER for same-day delivery to make sure your delivery offerings are responsive to your customers’ needs. This convenient benefit is sure to give you the competitive edge you need.
Keeping Up With the Ever-Advancing Holiday Season
Every year, the holiday season seems to start earlier and earlier. It’s why you often see holiday decorations in stores the day after Halloween — if not sooner. People begin to prepare for the end-of-year holidays now sooner than ever. As a small business, responding to the earlier start can put you ahead of other businesses that are not as responsive.
Offering same-day delivery is just one more tool that you can use to stay competitive early on. “Shop small, shop local” is a growing trend that focuses on small businesses like yours. Having this delivery service option, particularly at the start of the holiday season, helps you boost sales and your bottom line.
While same-day delivery can be especially advantageous during the busy holiday season, that doesn’t mean it isn’t a valuable service all year round. Establishing a partnership with QWQER now provides a quality service during the holiday season. However, it can also be an asset during slower seasons.
Acquiring New Customers With Your New Offers
As noted above, small businesses are always looking for ways to grow their business. Likewise, customers are also looking for new products and services to purchase. Sometimes as the holiday season builds, getting these purchases to their destinations on time becomes critically important. Last minute Christmas shoppers come around every year. If your business provides a way for their purchases to still be delivered on time, they’ll thank you for it.
Offering this service prominently for your business can bring new customers to you and keep them coming back for their future purchases. QWQER provides this same-day delivery service reliably. Using QWQER is simple. You can break down the process in three steps:
- You list your delivery needs and delivery terms.
- The verified, independent drivers agree to the terms, pick up, and deliver your goods.
- You get new customers and also build trust with the drivers and your customers.
QWQER brings a safe, common sense quick delivery service to the LA Area.
Anticipating Impulse Purchases
The holiday season is a time when people are even more likely to make impulse purchases. Customers are inundated with ads for exciting new products. They rush to make those purchases in your store, on your website, or on the phone. Once purchased, they will want it delivered as quickly and efficiently as possible. An impulse buy is generally a quick close, and same-day delivery can even make it quicker.
This is especially true during the holiday season. Last-minute purchases of gifts, stocking stuffers, and party items are needed quickly. During one of the biggest shopping seasons of the year, it’s advantageous for a small business to have a same-day delivery system such as QWQER. But impulse buying happens year round, not just during the holiday season. Once customers know how reliable your business is during the holidays, they’ll come back for products like:
- Anniversary flowers
- Party cakes
- Emergency items like prescriptions and medical supplies
The holiday season is a crucial time for your small business. Adding same-day delivery will help you enhance the value of your product offerings and grow your customers. This is true not only during the holiday seasons but also year-round.
For All Your Same-Day Delivery Needs, Let QWQER Help
Do you have a business in the LA area? Look to QWQER for all of your business’s same-day delivery needs. We offer services that can help you get your clients and customers what they need. Check us out today to learn more or to get started with our service.
The holiday season is just around the corner, and it is never too early to start preparing your business for the hustle and bustle that comes with the most hectic time of year. Running a small business is tough, but the past 2 ½ years have made it even more challenging to successfully run a small-scale operation.
COVID has posed many challenges, such as a lack of driver availability, difficult economic environments, limited hiring opportunities, and more. QWQER was designed to help offset some of these difficulties while helping you provide your customers with the best possible experience.
What is QWQER and How Does It Work?
QWQER is a point-to-point delivery facilitator that utilizes advanced technology to make getting goods to your customers hassle-free. The platform works as a gateway tool to help connect small businesses with local delivery drivers in the area, to facilitate same-day delivery for items such as fresh floral arrangements, baked goods, and more. The greater Los Angeles area is now able to benefit from fast, reliable delivery, without having to sacrifice the craftsmanship that comes along with purchasing from a small business.
Custom-crafted goods make for the perfect holiday gifts for family, friends, and colleagues alike. As your customers look for easier ways to purchase products from your small business, QWQER can help make sure they are able to get goods delivered on time and locally.
In this article, we will explore the top 3 products customers are craving this holiday season, and how your small business can make delivery easy.
Baked Treats – Especially If They Are Hosting!
The holidays are always associated with sweet treats and freshly baked goods. However, these items can oftentimes be more fun to eat than to make! If you know someone who struggles in the kitchen yet loves to enjoy an indulgent treat, getting locally made desserts for delivery is an excellent gift option.
This idea is especially popular if your gift recipient is hosting a party or family gathering that you know of. Making sure they have enough food to go around for all attendees can be stressful. Help lighten the load by making sure they have the dessert table covered!
Fresh Floral Arrangements
There’s nothing like a fresh floral arrangement to complete a table during the holiday season. If you want to offer a beautiful centerpiece to a host or family member in your life, purchasing fresh flowers for same-day delivery can be a fantastic option. Floral arrangements can be ordered as gifts or as some last-minute holiday décor for those who want to go all out.
Cheers to The Holiday Season
Cheers to the holidays, friends, family, and good times. If you have a wine expert in your life you want to impress, this is an excellent option. Customers can also choose wines and/or spirits that pair well with their big holiday dinners or liven up the annual holiday party.
Delivery Made Simple
Many of the small businesses above do offer their own delivery services as a core part of their strategy, but they can still help customers benefit from using QWQER! To manage all drivers in one plate, the QWQER platform helps create a central dashboard for business and customers to track shipments. With web access, deliveries can be created from anywhere and chat support is readily available.
What are you waiting for? Sign up for QWQER and help your customers get the gifts they want delivered for the holiday season.